Claims

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14 articles in this collection
Written by ^^, Amy

Proof of blacklisting

How to blacklist your stolen cellphone and submit proof to us.
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Written by ^^, Amy
Updated over a week ago

Can I get cash instead of a new device?

Cash rather than a new device?
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Written by ^^, Amy
Updated over a week ago

Why does Granadilla ask me to record a video during the claims process? 📽

Why do I need to make a video to claim
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Written by ^^, Amy
Updated over a week ago

What do I do when my phone needs to be repaired?

My phone got damaged, what now?
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Written by ^^, Amy
Updated over a week ago

How do I submit a claim if I am overseas or travelling?

What happens when I need to claim but am overseas or traveling
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Written by ^^, Amy
Updated over a week ago

Do I need to sign documents?

Do you require my signature for claiming purposes
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Written by ^^, Amy
Updated over a week ago

How do I get paid for a claim?

What if I need to be paid for the claim, how does that work
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Written by ^^, Amy
Updated over a week ago

Can the replacement item be sent to a different address?

Can I add an address for delivery that's different from the one I signed up with
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Written by ^^, Amy
Updated over a week ago

Does my protection continue automatically if my item is replaced?

Am I still covered once I receive a replacement
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Written by ^^, Amy
Updated over a week ago

How can I check the status of my claim?

Is there any way to check the status of my claim
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Written by ^^, Amy
Updated over a week ago

What happens if my claim is not accepted?

What happens if my claim is denied
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Written by ^^, Amy
Updated over a week ago

How long does it take for my claim to be processed?

What time period am I looking at before my claim is completed
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Written by ^^, Amy
Updated over a week ago

What documents do I need in order to claim?

Do I need documents to claim and if so which ones
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Written by ^^, Amy
Updated over a week ago

How do I submit a claim?

How do I claim
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Written by ^^, Amy
Updated over a week ago